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Mckinsey

The value of human touch in the digital age of customer service

Customer service is an important part of any business, in the era of digital transformations. While defining the strategy for customer experience an integral part of it comes as customer service with a human touch. Many companies have built amazing innovative products, which makes life easier, more connected, communicated and transparent.

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Consulting Analysis – Future of Work [FOW]

Now a days, thought leaders are concerned about defining the strategy for the companies in order to prepare for the future of workforce. Various consulting companies are evaluating Future of Work [FOW] based on multiple factors and trends transforming industries, individuals with reference to current scenarios.