Whether it’s a product or service technology company both have the strategy about how to achieve the economies of scale for their respective offerings. Product companies, evaluate on the basis of operational efficiency, market need, logistic costs, shelf life etc. However, evaluation criteria vary drastically for service-based revenue models.
Customer service is an important part of any business, in the era of digital transformations. While defining the strategy for customer experience an integral part of it comes as customer service with a human touch. Many companies have built amazing innovative products, which makes life easier, more connected, communicated and transparent.
Now a days, thought leaders are concerned about defining the strategy for the companies in order to prepare for the future of workforce. Various consulting companies are evaluating Future of Work [FOW] based on multiple factors and trends transforming industries, individuals with reference to current scenarios.
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